Confidently offer achievable delivery windows

Aptean Home Delivery Core is the intelligent routing and scheduling engine at the heart of Aptean Home Delivery. It integrates with your existing business systems to offer customers a choice of accurate home delivery slots at the point of order.

As each order is placed, Aptean Home Delivery Core continuously optimises the routes and schedules for up to a year in advance. This ensures that your customers or service agents always select time windows that are both achievable and cost-effective. Once orders are placed, customer communications are automatically sent by SMS or email to improve first-time delivery success.

In addition to ensuring delivery slots are achievable, Aptean’s home delivery system also improves fleet utilisation and driver productivity, reducing mileage and maximising drops per vehicle.

Download the Aptean Home Delivery datasheet

Problems solved

  • Confidently offer achievable time windows at the point of sale
  • Increase first time delivery success rates
  • Automate customer communication
  • Cut fuel costs with more efficient routing
  • Increase drops per vehicle
  • Reduce planning time
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Aptean Home Delivery software modules

Aptean Home Delivery can provide all of the service enhancements that some organisations need. While other operations will implement a wider range of modules to enhance their customer journey, to streamline customer communications, track consignments and seamlessly interface with couriers.

Evaluation

Manage your upstream activities.

Fulfilment Channel Manager

Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.

Local Capacity Manager

Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.

Workflow

Manage the flow of customer communications and information across your distribution network.

Customer Services

Proactively manage the workload of your customer services team for a better customer experience.

Customer Self-Service

Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.

Customer Notifications

Minimise the risk of failed deliveries and improve customer experience with automated updates.

Consignment Tracking

Track items through your delivery network to the end customer's door.

Parcel, Pack and Dispatch

Integrate with major carriers' systems for visibility of last mile delivery.

Hub Returns Manager

Keep track of successful collections, failed deliveries and parcel returns.

Last mile delivery resources

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