With customer expectations continually growing and margins coming under increased pressure, product and service delivery operations across all industries are becoming more difficult to operate profitably. Providing office-based teams with access to detailed operational data allows them to provide a seamless customer experience and keep costs to a minimum.
Many office-based delivery support teams are facing a data black hole when it comes to visibility of mobile activities. Using a paper-based system with few real-time updates from the field can lead to time-consuming processes, delayed customer service updates and in-efficient operational management.
Equipping your mobile workers with an advanced proof of delivery app gives your office-based staff detailed information about mobile activities as they happen. The real-time data stream means that they can receive:
- live location data
- immediate job status updates
- completed POD reports
- direct alerts regarding exceptions
- business specific data such as photographs of damaged goods
How can live delivery data improve efficiency in my office-based teams?
-
- Having immediate visibility of when a mobile job has been completed speeds up any subsequent operational processes. For example, invoices can be generated on immediate completion of a job, or the delivery of replacement goods can be rescheduled swiftly.
-
- With mobile workers electronically completing advanced data capture forms, office-based staff are able to gain immediate access to detailed operational and delivery information. This allows them to take action quickly, managing the mobile operation centrally. For example, replacements can be quickly re-ordered when ‘damaged item’ forms are received, maintenance can be scheduled in response to vehicle checklists or customer expectations managed if accidents or traffic cause delays.
-
- For operations with flexible schedules, or a large volume of ad hoc/ emergency jobs to add throughout the day, visibility is key to keep day-to-day activities running as efficiently as possible and enable problems to be flagged early. Having the ability to see driver location and details of all jobs completed makes non-standard schedules easier to manage with fewer calls between mobile and central staff and less manual data entry for office-based teams.
The real-time data provided by equipping your mobile workers with a proof of delivery app can also be used to improve the customer service you are able to offer.
For more information, check out our blog post How real-time data can help you improve customer delivery service or get in touch with one of our experienced team today to discuss how fleXipod could help improve your operational efficiency.
