Whether you are responsible for delivering products or services, improving productivity – and therefore profitability – is likely to be high on your list of 2018 objectives. Speeding up invoicing, fitting in more deliveries each day and improving service to differentiate your offering are all routes to achieving this.
Depending on your business, there will be many different systems that could be implemented to help you achieve increased levels of productivity in the office, warehouse or out on the road.
Implementing an advanced electronic proof of delivery system to replace time-consuming paper-based systems, or even an inefficient electronic solution, will help you streamline workforce processes, cutting ‘cost to serve’ and increasing profitability.
Here are 5 ways an ePOD system will save time in your operation:
Waiting for drivers to return paperwork at the end of their shift before office-based staff can manually enter or process delivery notes can cause severe delays to internal procedures. Removing delays in receiving delivery data will improve both cashflow and stock management.
Using a proof of delivery system allows you to automate customer communication including SMS time slot reminders and delivery confirmation emails. Ensuring your customers have accurate delivery information enhances the customer experience and can significantly reduce WISMO (where is my order) call volumes for your customer care team.
An electronic proof of delivery app guides your mobile workers through step-by-step data capture screens, removing time-consuming paperwork and ensuring the correct data is captured quickly and accurately. This can reduce the time spent on-site improving customer satisfaction and enabling you to schedule more deliveries per day. Alternatively, the additional time can be used to provide added-value services such as product installation.
With a proof of delivery system, office-based staff are provided with real-time progress updates, removing the need for mobile workers to call into the office. Office-based staff can easily send messages to individuals or groups of mobile workers without any SMS costs. Streamlining internal communication saves time for both office-based and mobile teams that can instead be used for resolving more complex customer queries or sales outreach.
In addition to the real-time data stream, advanced proof of delivery systems can also provide office-based staff with alerts to high priority issues in the field – whether these are on-site customer service issues or operational problems such as a vehicle breakdown. This means that action can be taken immediately to avoid disgruntled customers, delays in delivery schedules or failed deliveries.
Increasing operational efficiency and improving workforce productivity can help give you the agility to respond to changing customer expectations and industry trends, capitalising on the potential gains ahead of your competition. Investing in the right technology solutions in 2018 can be the key to this, allowing you to profitably provide the level of service your customers expect.
Get in touch with one of our experienced team to see how the fleXipod proof of delivery system could help you save time and improve profitability in your mobile workforce operation. Or, download the fleXipod datasheet for more information.
