fleXipod, a fully configurable Electronic Proof of Delivery (ePOD) system, has been implemented by Needlers Ltd after a successful trial.
Needlers is a market leader in the supply of PPE, safety and hygiene products to the food manufacturing industry. They pride themselves on their extensive, quality-monitored product range, consultative approach to their customers and true commitment to customer care; to underpin this, they operate a fleet of vehicles delivering across the UK, providing reliability and flexibility of dates and the understanding of complex requirements involving multiple site operations. Consequently, it was paramount that any additional fulfilment software solution enhanced this offering.
Needlers has equipped its mobile workforce with Samsung Galaxy S3 devices, which, in association with fleXipod, prompt the capture of signature, notes and photograph dependent upon the outcome of the delivery item or job. In addition, Needlers has designed and published self-designed forms including a daily vehicle check triggered by logon, and a “notebook” form allowing the capture of any ad-hoc additional details beneficial to the management of the distribution network.
The Customer Service Team at Needlers has one golden rule: Keep the customer informed. From the outset, it was important that the system supported this goal by offering access to near real-time updates of the captured “in-flight” data and GPS tracking, constantly monitoring fleet progress and allowing the immediate address of any problems which may arise.
John Logan, IT Manager at Needlers, remarks “we struggled to find an application to provide exactly the functionality we were looking for before we discovered fleXipod. We found that the combination of a cloud based console and an android app, plus the excellent support from the fleXipod team, made it very easy and fast to implement. In one month we managed to get further than we had managed to get in one year with our previous solution. fleXipod has succeeded in making the complex seem simple.”
The seamless integration of fleXipod with existing Needlers central systems via fleXipod’s dedicated middleware application has additionally allowed John to provide an Extranet for customers, smoothly extracting signature, signatory, time of delivery and location for the customer to view at their convenience. This enhanced service and communication level to the end customer requires no additional staff or resource.
Luke Robinson, Commercial Account Manager at fleXipod adds “as an organisation committed to high service levels with a mobile workforce, Needlers is utilising the functionality of the fleXipod platform to its full extent. The full integration provides comprehensive data feedback with real-life business value, and end customers have all relevant fulfilment details at their fingertips.”
Visit our features page to find out more about the range of fleXipod functionality designed to improve operational processes and enhance customer service.
