Balance customer expectations with a cost-effective service

Last-mile fulfilment is the new battleground for many retailers. Whether you deliver furniture or pharmaceutical products, your customers expect a choice of delivery windows and regular communications from the point of booking through to the delivery itself.

The challenge is balancing your customers’ expectations with operational cost.

How our last-mile fulfilment system can help

Aptean Home Delivery is a modular, last-mile fulfilment solution that can manage your fulfilment process from order capture through to delivery and post-delivery management, reducing planning time and improving the information flow through your organisation.

Aptean Home Delivery underpins the service offered by many of the UK’s leading retailers including the Argos same day delivery service, and the award-winning customer experience offered by Dreams.

 

Problems solved

  • Gain competitive advantage by offering customers more choice
  • Reduce delivery failures by giving the customer control over the date and time of their delivery
  • Deliver more with your fleet by continuing to accept orders until all routes are fully utilised
  • Automate customer communications
  • Confidently offer a choice of convenient delivery windows
  • Confidently align your delivery capabilities with your delivery proposition

Aptean Home Delivery: modular last-mile fulfilment solution

Aptean Home Delivery consists of 9 software modules. Employing all of the software’s modules will allow you to manage the customer journey from point of sale all the way through to day of delivery with modules that will streamline your customer communications, track consignments or seamlessly interface with couriers.

Alternatively you can start by integrating the intelligent routing engine Aptean Home Delivery Core with your current systems and still benefit from a more cost-efficient last-mile delivery operation.

Find out more about Aptean Home Delivery

All of our Aptean Home Delivery modules

Aptean Home Delivery Core

The intelligent routing engine

Aptean Home Delivery

Intelligent routing engine at the heart of Aptean Home Delivery.

Evaluation

Manage your upstream activities.

Fulfilment Channel Manager

Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.

Local Capacity Manager

Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.

Workflow

Manage the flow of customer communications and information across your distribution network.

Customer Services

Proactively manage the workload of your customer services team for a better customer experience.

Customer Self-Service

Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.

Customer Notifications

Minimise the risk of failed deliveries and improve customer experience with automated updates.

Consignment Tracking

Track items through your delivery network to the end customer's door.

Parcel, Pack and Dispatch

Integrate with major carriers' systems for visibility of last mile delivery.

Hub Returns Manager

Keep track of successful collections, failed deliveries and parcel returns.

Paragon Live

Help your drivers stick to your plan, track their progress in real-time and alert your customers of any potential delays with the modules available to enhance your Aptean Home Delivery solution.

Route Execution

Compare the real-time performance of your vehicles against your plan

Aptean Proof of Delivery

Streamline your on the day delivery process with our configurable electronic proof of delivery system

Case studies and resources

Press Release
Next chooses Paragon HDX to transform two-man delivery operation
Press Release
Paragon Software Systems celebrates success in helping drive choice and convenience for Argos shoppers
Blog
How Can You Own the Last Mile Delivery Experience?