Paragon has launched the latest version of its award-winning interactive User Guide to help customers make the most of its market leading routing and scheduling software. The browser-based tool incorporates a host of clever support features including a sophisticated dynamic help function, which will initially be available for the recently-introduced Route Control application before being rolled out to other modules within Paragon’s transport planning system.
“We have designed our latest User Guide to be as visually intuitive as possible, providing our customers with the ability to find out exactly what they need to know, when they need it,” explains William Salter, Managing Director at Paragon Software System. “We have a wide range of users with diverse delivery route planning experience and levels of technical expertise, so we needed a solution that was easily searchable with a logical structure to meet these differing needs and provide multiple ways of accessing the required information.”
The dynamic Help function will automatically track the activity of the user, making sure relevant information is immediately on hand should it be required. Route Control – software functionality that helps transport operators to build routes that comply with the London Lorry Control Scheme (LLCS) and other time-sensitive route restrictions – will be the first module to feature this innovative tool. It also includes a series of embedded animated tutorials to provide guidance on key topics to help with and simplify set-up and ongoing transport planning.
“This latest development will complement our specialist hotline and customer knowledge bank Paragon World, providing easy access to useful advice and assistance on many of the most common operational issues faced by our customers. Everything we do is aimed at helping road transport operators maximise fleet efficiency and service levels, so it is critical that our functionally-rich delivery routing software is backed up with the highest levels of presale, implementation and support,” concludes Salter.
The introduction of the dynamic User Guide coincides with the launch of the latest version of Paragon’s advanced routing and scheduling software. Version 6.0 offers a series of enhancements across both the Planning and Paragon Live modules to provide customers with unrivalled transport planning capabilities and operational insight.
