Paragon has expanded its Paragon HDX solution to include a number of last mile fulfilment modules. The software system allows retailers to maximise the performance of their omnichannel fulfilment operations, whether they are using their own fleet, carriers or a mixed fleet. The ability to manage and track order fulfilment through a single system provides better visibility of the delivery process to retailers and consumers alike. This allows retailers to reduce costs and increase first-time delivery success.
Paragon HDX goes beyond simply offering route optimisation and configurable time windows by providing retailers with better control over all aspects of last mile order fulfilment. This modular approach enables the system to be used as an end-to-end solution, or to fill the gaps in the retailer’s existing omnichannel fulfilment systems. Paragon customers can take advantage of a comprehensive offering that covers everything from multi-channel order integration and capacity management, through to customer communication, consignment tracking and day of delivery management.
“As customer expectations grow, the cost of order fulfilment becomes more challenging for retailers trying to balance convenience for consumers with operational costs,” explains William Salter, Managing Director of Paragon Software Systems. “The continued move to online shopping has led to added pressure as consumers increasingly expect a variety of guaranteed delivery options and related services. Paragon’s modular system delivers unrivalled visibility throughout the order fulfilment process meaning retailers can be confident in meeting consumers’ increasing demands with a choice of convenient but cost-effective delivery options.”
Retailers can benefit from a wide range of functionally-rich software modules* that will strengthen their existing last mile fulfilment operations. Designed to integrate with existing Warehouse Management Systems and Order Management Systems, Paragon HDX delivers proven operational improvements including maximising the utilisation of drivers and vehicles, reducing inbound calls into customer service centres and increasing first time delivery success.
“Paragon itself has a longstanding history in the home delivery sector. Together with Axida, who we acquired last year, we have unrivalled experience gained from working with retailers such as Argos, IKEA and Dreams. As a result, we are now able to offer what we believe to be the most complete and functionally-rich order fulfilment solution currently available in the marketplace,” concludes Salter.
* Paragon HDX includes Paragon HDX Core, Fulfilment Channel Manager, Local Capacity Manager, Customer Services, Customer Self-Service, Customer Notifications, Parcel Pack & Dispatch, Consignment Tracking, Hub Returns Manager and fleXipod.
