What was your most recent big purchase? Maybe it was a washing machine, a TV or an automobile. Whatever it was I suspect the buying experience influenced your final decision.
Was the website user-friendly? Could the retailer deliver on a convenient day? Did you feel confident about the after-sales service promised?
It’s highly likely that your decision was based on more than just the product specifications. When we make decisions as B2B buyers, we also factor in how we feel about the people that we are buying from.
Over the years it has become clear to me that our customers value Paragon as much for the experience of our support consultants as the expertise of our development team. Our customers know that choosing the right partner is critical to making their project a success. There are a number of reasons for this.
We place a lot of value on recruiting and retaining the right people to make sure that prospective customers feel that Paragon is the right partner for their business, and we think this shows throughout our business.
We have grown considerably over the last few years adding new faces to our development, support and marketing teams but I’m proud to say that staff turnover remains at less than 1% per annum. Customers are able to build long term relationships with their account managers and support consultants based on a real understanding of the specific challenges that their transportation operation faces.
It also means that our support team has retained and documented a huge amount of knowledge which helps us solve seemingly obscure problems quickly.
When choosing a routing and scheduling software partner, it’s important that you can be confident about the longevity of the product and the company. Here are a few things you might like to know about us
The process of evaluating the best routing and scheduling software for your business can be time consuming. This is why we invest plenty of time analyzing your data to find out whether we are the right fit for you.
Many transportation operations new to Paragon will provide us with data from their own operation. Seeing Paragon routing and scheduling software in action really brings to life the efficiencies that our software can deliver for each operation.
Our experienced Support Team will take you through the proven implementation process, from calibration through to parallel running and go live. We’ll make sure your data is in good shape before we start and provide the necessary levels of training to make sure you get off to a good start.
Once you’re live, we won’t leave you on your own. In addition to your designated support consultant our Paragon Hotline Team is always on hand to provide advice. This team is further supplemented by our online client portal which contains how to guides and videos, as well as our Pick of the Week emails which provide hints and tips about getting the best from Paragon.
We genuinely believe that the software we have built has a positive impact on the environment, reducing mileage and CO2 emissions. But giving back is also important to us.
We support a number of local charities who provide disadvantaged children and young adults with respite or training to help them find long term employment.
All of these things combined is what makes our customers choose Paragon to help them reduce transportation costs, improve operational efficiency and increase customer service levels.
Over the next few weeks keep an eye on our Twitter and LinkedIn feeds to learn more about the Paragon team. Or if you’re ready, get in touch today to find out how our local team can help you get the best out of your transportation operation.
