Get real-time visibility from one portal
Aptean Proof of Delivery central management console puts your operational management teams in control of mobile processes. The system ensures you can provide consistent customer service and capture accurate regulatory or operational data. The ability to configure automated customer notifications further enhances the customer experience and improves operational efficiency within your busy office-based teams.
Real-time data feedback from the field enables your office teams to proactively manage customer service inquiries and your mobile teams. Delivery issues get fed back into your central systems to streamline subsequent processes.
With data available for reporting analysis and the ability to change mobile processes as necessary without costly software changes, Aptean Proof of Delivery supports continuous improvement of mobile workforce management as your business grows or customer demands change.
Pre-day of delivery
Configure workflows and forms – Create specific workflows for drivers to follow, variable by different products, services, customer contracts and delivery scenarios such as “customer not present”. Use Aptean Proof of Delivery forms to assign data capture requirements to each workflow, including signature, photo, notes and checkbox questions.
Set up customer communications – Keep customers up to date and reduce inbound inquiries by automating pre-delivery reminder notifications, day-of-delivery ETA updates and post-delivery report emails. Allow your customer service teams to view the latest ETA information in the console in order to proactively manage customer expectations.
Create exception alerts – Alert central staff when a mobile worker inputs data that meets your pre-defined criteria for exceptions needing immediate attention, such as missing items or faults on vehicle checklists. These alerts are centrally configured so your staff only need to be notified of issues that are critical for your operation.
Day of delivery
Review real-time data – Stay on top of progress throughout the day with advanced search and filter options and ‘at a glance’ overview and dashboard screens. Completed POD data is also relayed from the field in real-time, including time of completion, signature, photo, notes and any forms associated with the job.
Send messages to drivers – Send messages to all users, groups, individuals or job-specific teams without incurring additional SMS costs. Message notifications are visible at any point for rapid mobile worker alerts, with confirmation transmitted to the console when the driver has opened the message.
Monitor device and user data – View a variety of device statistics such as signal, battery status and device location, including a map view of progress against your expected plan. For operations that receive ad hoc or emergency jobs throughout the day, this enables the allocation of jobs to the most appropriate driver.
Post day of delivery
Analyse reporting data – View key reports at a glance with the Aptean Proof of Delivery reporting dashboard making trend analysis, depot or team comparison and daily KPI reporting simple. Each user can configure the dashboard to ensure only the reports that they need display each time they login. In addition, Aptean Proof of Delivery can be integrated with other business systems to improve data visibility across your operation.
Amend processes – Amend processes that mobile workers must follow without any need for costly software changes or disruptive change management processes. Whether you wish to implement an improvement identified during data analysis, respond to regulatory changes, evolving customer demands or issues flagged by staff, you are able to amend processes as necessary.
