Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, announces that Argos, the UK’s largest high street retailer online, has selected Paragon’s advanced home delivery software solution as part of a large-scale project to revolutionize its home delivery operation. Paragon’s HDX software enables operators, such as Argos, to offer optimized time windows to customers at the point of order.
Argos serves around 120 million customers a year through its network of 734 stores. In the last financial year, Argos handled more than 738 million website and app visits. As part of a company-wide project to offer “More Choice Available Faster (MCAF)” the merchandise retailer giant wanted a vehicle routing and scheduling solution that linked seamlessly with its existing multi-channel order processing systems to offer customers cost effective home delivery or customer collection time slots at the time of order.
After reviewing what the market had to offer, Argos selected Paragon HDX (Home Delivery System). “We looked at all the available home delivery solutions, and found that Paragon HDX was the most advanced and robust solution on the market,” said Brian McCarthy, Home Delivery Director, Argos, part of the Home Retail Group.
The Paragon solution continually re-optimizes the transport schedules as new orders are added. Taking into account delivery areas, available resources, and existing deliveries already confirmed, the system analyses and evaluates possible delivery times for new orders within the customer’s requested time frame. By planning customer collection and home delivery service in the same system Argos will maximize the efficiency of their operation and offer a consistent, reliable service to their customers.
“Paragon HDX bridges the gap between customer service and transport efficiency that is as prominent as ever in today’s growing home delivery sector,” commented William Salter, CEO of Paragon Software Systems. “By enabling multi-channel ordering processes to be linked directly with real-time routing and scheduling optimization, Paragon HDX delivers significant benefits in terms of streamlined home delivery or field service operations, and helps to significantly improve customer service while controlling costs, increasing fleet productivity, and reducing carbon emissions.”
