Our team of experts are on hand to guide you through the implementation process and provide ongoing support to help you get the most from your Paragon software as your business evolves.
We pride ourselves on providing a reliable, efficient and friendly service, with over 90% of our customers rating their satisfaction with our support provision as Excellent or Good. Take a look at the range of support services we provide or get in touch to speak to one our team about how we can help you.
Nominated consultant
When you purchase a Paragon solution, you will have access to a nominated support consultant who can provide you with ongoing advice about getting the most benefit from you Paragon routing software.
Support hotline
With 24/7 support for priority issues, an email ticket service and telephone assistance within office hours our support teams are always available and happy to help.
Contextual help
Our award-winning contextual help provides you with access to immediate guidance and instructions as you are using our routing software.
Resource centre
Our dedicated client portal, Paragon World, provides over 200 step-by-step guides, a wealth of FAQ information, access to video tutorials and webinars and a live chat function.
Ongoing training
Following initial training in the implementation process, you can still access regular ongoing reviews, specialist subject webinars and one-to-one or group sessions at your offices or in our Technology Centre.
Software updates
As part of your annual maintenance contract, you will receive regular updates and any major upgrades to the software so there's no need to worry about expensive system upgrades later down the line.